Refund Policy for Shiza Fabrics
At Shiza Fabrics, customer satisfaction is our top priority. We want to ensure that you have a smooth and hassle-free shopping experience. Please take a moment to review our refund policy:
1. Returns and Exchanges:
- We accept returns and exchanges for items that meet our return conditions. You may return or exchange an item within [X] days of receiving it.
2. Eligibility for Returns:
- To be eligible for a return or exchange, the item must be in its original condition, unused, and in the same packaging in which you received it.
3. Items Not Eligible for Return:
- Certain items, such as personalized or customized products, are not eligible for return unless they are defective or damaged upon arrival.
4. Refund Process:
- If you wish to return an eligible item, please contact our customer support team to initiate the return process.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- If the return is approved, a refund will be processed to the original payment method within [X] business days.
5. Exchanges:
- If you’d like to exchange an item for a different size or color, please contact our customer support team. We will assist you in the exchange process.
6. Return Shipping:
- You will be responsible for the cost of shipping when returning an item unless the return is due to an error on our part (e.g., wrong item shipped or a defective product).
7. Refund Timeframe:
- The time it takes for the refund to be processed may vary based on your payment method and financial institution. Please allow [X] business days for the refund to appear in your account.
8. Refund Inquiries:
- If you have any questions or concerns about your refund, please reach out to our customer support team. We are here to assist you throughout the process.
9. Changes to the Refund Policy:
- Shiza Fabrics reserves the right to make changes to this refund policy at our discretion. Any updates will be posted on our website.
By making a purchase from Shiza Fabrics, you acknowledge and agree to abide by this refund policy. We are committed to ensuring that your shopping experience with us is enjoyable and worry-free.